Nationwide debit card warning as thousands of customers are sent faulty cards – what you need to do | The Sun

NATIONWIDE debit card users have been warned the new cards they have been sent are faulty.

Customers whose debit cards expire at the end of this month have been sent replacement cards that don’t work, the building society has admitted.

The financial company has warned the thousands of customers affected not to throw out their old card just yet.

The cards were sent out on May 30 and 31, so customers would have received them at some point last week.

They are replacing old ones due to expire at the end of June, Money Saving Expert says.

None of the cards sent out were replacing lost or stolen ones.

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The new cards should have been able to be activated immediately but an issue with the cards means customers have not been able to use them.

Nationwide says though the new cards should be able to be activated this week.

In the meantime, is said it is contacting affected customers.

Once the cards have been activated, customers will be able to use them as normal.

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Customers do not have to do anything themselves to activate the card.

Those people who have been sent a faulty card are advised to continue using your old one which will continue to work until the end of June.

Anyone who has already thrown out their old card before using the new one is asked to visit your nearest Nationwide branch to have your new card manually activated.

In an update to The Sun Online, Nationwide said the issue has now been fixed and the replacement cards have been activated.

It said a single batch of cards had been affected.

Nationwide customers suffered a problem with their debit cards in April this year when their payments were declined in shops and online.

More than 100 issues were reported on analytics website Downdetector.

Almost half of reports on Down Detector indicate customers were having problems with online banking, while 31% of users were facing issues when trying to transfer funds.

A further 25% of reported issues showed problems with mobile banking.

A Nationwide spokesperson at the time said: "Earlier today there was a problem with card payments with delays in account balances updating online and some members who are travelling abroad being declined while using ATMs.

"However, this problem has now been resolved, and all transactions are being processed normally but it may take slightly longer than usual for pending transaction to appear in the internet bank or banking app.

"We apologise for any inconvenience caused to our members. No other services were impacted."

It's not the first time Nationwide customers have been unable to pay bills or receive cash into their accounts.

Customers have been hit by a series of server fails over the past few months.

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Nationwide payments went down again in February, as customers were left missing wages and unable to pay bills.

Another major outage over Christmas meant one mum had no money to pay for food shopping for her two severely disabled sons as well.


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