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This Morning host Phillip Schofield has offered to pay a viewer’s £700 electricity bill.
Live on air, kind-hearted Phillip spoke to the pensioner, who admitted that she was unable to sleep or eat due to the the huge fee she was supposed to pay.
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The 58 year old was so touched by her story that he said: "If the worst comes to the worst, we'll pay it for you."
After switching energy companies, Norfolk-based Patricia was landed with the £701.85 bill because she did not know how to read the meter.
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The 73 year old explained that she couldn’t understand the gas or electricity readings so hadn’t been sending them in to her supplier.
She told the ITV programme: "I don't know how."
The elderly woman, who was at her wits end when she rang in, told viewers: "It's causing me not to eat or sleep."
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To this, Phillip firmly replied: "No, no no no. Don't do that. Listen, one way or the other we'll fix this for you."
While sat with money saving expert Martin Lewis, and co-host Holly Willoughby, continued: "If the worst comes to the worst we'll pay it for you."
Patricia then said: "Thank you very much. I'm so glad I got through to you."
Martin also went on to promise someone would help her, saying: "If nobody knows how much you're using, the bills can't be right."
Viewers were very sympathetic towards the woman, with one tweeting: "Poor Patricia, it’s not her fault she can’t read a metre."
Another wrote: "God love her, hope Patricia sorts her bill out".
A third added: "Awe, bless Patricia. Glad they will sort it for her. Now I'm concerned though asi don't give meter reading either."
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